Refund Policy
Because we want to minimize our impact on the environment, we ask that you contact us first to make arrangements. This way we contribute to a greener climate together!
We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, please contact us at support@avathelabel.com within 30 days of delivery of your item. We will be happy to assist you in returning your order for a refund.
If you wish to exercise the right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. Writing on the packaging material is therefore not permitted. If the product is damaged through your own fault, you are obliged to take back the product. A fee will be charged for damage to the packaging material.
The following items cannot be returned:
Consumables such as lamps, batteries and liquids.
Vouchers or coupons.
Items that are used, damaged or incomplete.
Items whose packaging is missing.
Plants or other perishable items.
Items that cannot be exchanged or returned for hygienic reasons such as: headsets, underwear, swimwear, mattresses, socks, razors, bras, insoles, bikinis, hair products or other products that come in direct contact with the skin.
Please note! The shipping address is not our return address!
Easy returns in three easy steps:
Step 1 (this step is mandatory): contact our customer service team
Send an email to support@avathelabel.com with a brief explanation of why you want to return your order. Don't forget to include your order number in the email.
Step 2: send your order
Send the items together with the completed return form to the address on the return form.
The return form. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: receive the purchase amount in your bank account
Upon receipt at our warehouse, we will process your return within 10 business days.
** ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE**
“Please note: Although we do not charge a return fee, return shipping costs are the customer's responsibility and these are usually around €20.”
Easy returns in three simple steps:
Step 1 (this step is mandatory): contact our customer service team
Send an email to support@avathelabel.com with a brief explanation of why you want to return your order. Don't forget to include your order number in the email.
Step 2: send your order
Send the items together with the completed return form to the address on the return form.
The return form. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: receive the purchase amount in your bank account
Upon receipt at our warehouse, we will process your return within 10 business days.
** ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE**
“Please note: Although we do not charge a return fee, return shipping costs are the customer's responsibility, which are usually around £20.”
We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, please contact us at support@avathelabel.com within 30 days of delivery of your item. We will be happy to assist you in returning your order for a refund.
If you wish to exercise the right of withdrawal, the product must be returned to us with all delivered accessories and - if reasonably possible - in its original condition and packaging. Writing on the packaging material is therefore not permitted. If the product is damaged through your own fault, you are obliged to take back the product. A fee will be charged for damage to the packaging material.
The following items cannot be returned:
Consumables such as lamps, batteries and liquids.
Vouchers or coupons.
Items that are used, damaged or incomplete.
Items whose packaging is missing.
Plants or other perishable items.
Items that cannot be exchanged or returned for hygienic reasons such as: headsets, underwear, swimwear, mattresses, socks, razors, bras, insoles, bikinis, hair products or other products that come in direct contact with the skin.
Please note! The shipping address is not our return address!
Easy returns in three easy steps:
Step 1 (this step is mandatory): contact our customer service team
Send an email to support@avathelabel.com with a brief explanation of why you want to return your order. Don't forget to include your order number in the email.
Step 2: send your order
Send the items together with the completed return form to the address on the return form.
The return form. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: receive the purchase amount in your bank account
Upon receipt at our warehouse, we will process your return within 10 business days.
** ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE**
“Please note: Although we do not charge a return fee, return shipping costs are the customer's responsibility and these are usually around €20.”
Easy returns in three simple steps:
Step 1 (this step is mandatory): contact our customer service team
Send an email to support@avathelabel.com with a brief explanation of why you want to return your order. Don't forget to include your order number in the email.
Step 2: send your order
Send the items together with the completed return form to the address on the return form.
The return form. Make sure you provide the package with a Track and Trace code. As the sender, you are responsible and we don't want any misunderstandings.
Step 3: receive the purchase amount in your bank account
Upon receipt at our warehouse, we will process your return within 10 business days.
** ALL RETURNS ARE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE**
“Please note: Although we do not charge a return fee, return shipping costs are the customer's responsibility, which are usually around £20.”
Contact Millies London
OUR SUPPORT TEAM IS HERE TO HELP. WE HAVE AN AVERAGE REPLY TIME OF 48-72 HOURS. OUR TEAM IS WORKING MON-FRI FROM 9AM TILL 6PM.